Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats.

Starting pay: $17.50/hr-18.50/hr  (plus shift differential)

Evening and Overnight Schedules available

HIRING BONUSES FROM $1000 - $3000 Depending on shift!!!

MAJOR RESPONSIBILITIES & DUTIES:

• Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.

• Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.

• Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening.

• Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.

• Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.

• Follows established procedures in handling each category of request and utilizes judgment within each situation.

• Provides referrals to clients whose needs are not within the scope of services.

• Documents details and information given within the course of the contact and provides reports as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of interpersonal, critical thinking, and problem-solving skills.

• Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.

• Ability to communicate verbally and written in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.

• Ability to build and sustain trust to facilitate successful, professional relationships.

• Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Social or Behavioral Sciences is preferred. NOTE: Education and experience requirements may be higher based on contract requirements.

• Previous crisis intervention or hotline experience preferred.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent required.

• Minimum 21 years of age required.

NOTE: If assigned to Nebraska Family Helpline or 988 Nebraska a bachelor's degree is required.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks.  Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.