Outpatient Behavioral Health Program Coordinator (Iowa)

Do you have what it takes to set people up for success? Do you enjoy a mix of “front of the house” and “behind the scenes” responsibilities?

As a Behavioral Health Coordinator for our Iowa-based services, you will play a critical role in ensuring that our behavioral health programs are efficient, responsive, and fully aligned with trauma-informed, recovery-focused practices. In this highly collaborative role, you’ll support grant and administrative functions, supervise program staff, manage office operations, and help lead meetings and day-to-day problem solving that keeps our services moving forward.

This position is ideal for a flexible, detail-oriented professional who can shift between managing operations behind the scenes and stepping into leadership moments with clarity and compassion. You will work alongside passionate program leaders and staff who are committed to strengthening individuals and families through advocacy, education, and integrated behavioral health services.

We are incredibly proud of the workplace we’ve built. As Heartland Family Service enters an unprecedented phase of growth, we need a strategic, adaptable, and visionary professional who can grow with us.

Compensation: between $49,200 and $62,243 per year (salary is determined by total years of relevant experience).
Work Schedule: 40 hours per week

What you will bring:

• Bachelors in Social Work/Public Administration, or a related field preferred
• Minimum of five years of professional experience in behavioral health, human services, or nonprofit administration
• Two years of supervisory experience
• Ability to travel between locations
• Valid driver’s license and acceptable driving record

What you will do:

• Coordinate Day-to-Day Program Operations: Serve as the go-to leader for daily program coordination, problem-solving, and staff support across Iowa Behavioral Health services. Respond to real-time needs and maintain operational consistency.

• Manage Iowa Behavioral Health Reporting System (IBHRS) Data Entry and Oversight: Ensure accurate, timely data entry and reporting into the IBHRS. Provide staff training, monitor compliance, and use data to inform program improvements.

• Support Grant and Contract Compliance: Track and report on Iowa-related grant deliverables. Ensure fidelity to contract requirements, respond to funder inquiries, and coordinate audits or external reviews.

• Foster Community and System Engagement: Build and maintain strong relationships with juvenile probation departments, schools, and other community-based programs. Support coordination of care and promote access to services for youth and families.

• Supervise and Support Staff: Provide reflective, trauma-informed supervision to assigned team members. Conduct regular check-ins, encourage professional growth, and support a strengths-based, collaborative team culture.

• Facilitate Team and Stakeholder Meetings: Lead internal team meetings and interagency huddles to promote communication, problem-solving, and alignment across systems.
• Champion Culturally Responsive, Trauma-Informed Practices: Ensure that Iowa services reflect principles of equity, inclusion, and trauma-informed care. Work to reduce barriers to access for marginalized and underserved communities.

• Support Office and Administrative Operations:
  Help oversee administrative logistics such as scheduling, documentation workflows, and infrastructure needs to support Iowa program teams.

• Promote Staff Wellness and Retention: Model and support resilience-focused leadership practices. Create a positive, inclusive environment that values wellness, reflection, and team collaboration.

• Drive Program Innovation and Growth: Identify opportunities to streamline workflows, improve service delivery, and innovate in how Iowa services engage with families and partners.

 The qualities we want:

• Skilled Problem Solver – Able to manage competing priorities and resolve challenges thoughtfully and effectively.
• Data & Compliance Mindset – Understands how data, systems, and grants fit together to ensure high-quality, accountable service delivery.
• Reflective Leader – Models trauma-informed supervision and supports teams with empathy and structure.
• Equity-Focused – Committed to promoting cultural humility, inclusion, and access at all levels of service.
• Strong Communicator – Leads with clarity and brings people together to align around goals and solutions.

WHAT YOU’LL LOVE ABOUT US-

• Casual work environment in a hybrid work setting which allows up to two days per week working from home
• Competitive salary based on experience
• Flexible Paid Time Off
• Ground floor opportunity with room for growth
• Small team culture and collaboration
• Investment in continuous employee learning and development
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!

We know you will value Heartland’s culture of trauma informed care, our celebration of diversity and inclusion, flexibility, and our focus on caring for our people. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you!