Rapid Re-Housing Program Coordinator

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships. 

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK 

This position provides direct supervision and program oversight to Rapid Rehousing (RRH) staff and the Housing Search team. RRH provides housing search and location, temporary financial assistance and support services to help individuals and families experiencing homelessness obtain and maintain permanent housing.  This position will also help support landlord engagement and retention efforts for the Housing and Supportive Services department.

Supervisory responsibilities and major agency wide support functions begin at this level.  Decision making, problem solving, and ongoing task prioritization are critical.  Training in supervision and management is required.

Compensation range: between $45,600 and $57,689 per year and is based on years of experience.
Work Schedule: 40 hours per week

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MINIMUM QUALIFICATIONS

• An advanced degree in social work or comparable human service field AND at least two years of direct experience in service delivery; OR
• Bachelor’s Degree in social work or comparable human service field AND four years of direct experience in service delivery
• Supervisory/program management experience is a plus
• Valid driver’s license and acceptable driving record   

Essential Duties and Responsibilities

• *Provides positive leadership and promotes the trauma informed culture for all direct service staff, program clients and in the community.
• *Responsible for hiring and training new staff and for the ongoing development and training of all staff in the program
• *Provides on-going and regular supervision of program staff, including individual meetings and accompanying staff in the field, as needed.
• *Lead bi-weekly team meetings, including approving cases for assistance and providing feedback on case plans and service delivery.
• *Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• *Maintain regular contact with existing or previous landlords in order to keep eligibility information up to date and maintain positive working relationships
• *Maintain an updated database of all participating landlords and relevant property information and applicant eligibility criteria
• *Locate unit vacancies and maintain up to date database of available units on a daily basis, including ensuring that identified units meet the needs of all supportive housing program participants
• *Foster positive working relationships to increase retention of landlords through mediation, crisis resolution, utilization of mitigation funds and ongoing contact and collaboration
• *Review caseload status of team members and assign new cases/referrals to ensure capacity.
• *Provides case coverage in emergency and back-up situations, including assisting with other RRH program as needed
• *Reviews and monitors client records to ensure that required information is collected, entered into prescribed formats, and reported in a timely manner prior to move-in, intake and exit
• *Ensure program compliance with funding regulations and compliance with agency policies and procedures.
• *Ensure that the program meets targets for capacity and performance outcome, including making adjustments to the program as needed to improve performance.
• *Completes and reviews quarterly outcome reports.
• *Review monthly statistical reports and HMIS reports for data for quality and accuracy.
• *Complete monthly, quarterly and annual reports as required by funding sources
• *Collaborates with Program Director to improve policies and procedures to increase efficiency of the program
• *Works with shelters and other referral sources to ensure that the program is well advertised
• *Is actively involved in the Continuum of Care, including attending meetings or participating on task forces
• *Travel within metro area is required, included use of personal vehicle.
• *Demonstrates knowledge of current community and Heartland Family Service programs and resources to meet client needs.
• Evaluates efficiency and effectiveness of community service providers on an ongoing basis to ensure clients are receiving quality care.
• Is able to work both independently, with little supervision, and as a part of a team.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance
• Able to evaluate program services and make recommendations.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Is able to develop positive working relationships with clients, referral sources, service agencies, landlords, and others encountered in the course of work.
• *Creates, maintains and shares as appropriate a dynamic self-care plan.
• * Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job is to be performed on company physical work site. 
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS