Program Director II (clinical) - Community Based Programming

Do you have what it takes to set people up for success? Do you enjoy a mix of “front of the house” and “behind the scenes” responsibilities?

As a Program Director at Heartland Family Services, you will have an opportunity to make a lasting impact on our employee experience through your ability to build strong relationships, solid programming and organize and streamline processes. In this role, you will help us to take our day-to-day employee operations to the next level so we can do our best work strengthening individuals, and families through advocacy, education, counseling, and support services.

We are incredibly proud of the workplace we’ve built. As Heartland Family Service enters an unprecedented phase of growth, we need a strategic, adaptable, and visionary professional who can grow with us.

Compensation: between $59,500 and $75,274 per year (salary based on total years of relevant experience)
Work Hours: 40 hours per week

What you will do:

• Provide Strategic Program Leadership: Set the vision and direction for Community-Based Services in alignment with Heartland Family Service’s mission and CCBHC principles, focusing on whole-person care, community integration, and equity.

• Lead and Supervise Cross-Program Teams: Directly oversee coordinators that supervise Care Team Specialists, Community Support staff, and InShape program teams. Provide administrative supervision, facilitate team cohesion, and ensure effective coordination of care across disciplines.

• Drive Integration with CCBHC Framework: Operationalize program goals within the CCBHC model by embedding trauma-informed, recovery-oriented, and evidence-based practices into daily service delivery. Collaborate closely with clinical, data, and quality teams to meet CCBHC standards.

• Facilitate Cross-Program Collaboration: Ensure that Care Team Specialists effectively bring together staff from various programs to support integrated care planning, transitions, and continuity of care for clients with complex needs.

• Develop and Sustain Community Partnerships: Proactively engage with community stakeholders, including healthcare systems, schools, housing providers, and criminal justice partners to expand service access and create responsive care pathways for clients.

• Streamline Operations Across Iowa and Nebraska: Identify opportunities for aligning workflows, documentation, and service delivery practices across state lines. Lead the implementation of shared tools, procedures, and staff training to ensure consistency and quality.

• Enhance Client Engagement and Access: Promote strategies to reduce barriers to care, increase service engagement, and improve outcomes for historically underserved populations, including individuals with co-occurring mental health and substance use needs.

• Use Data to Inform Decision-Making: Regularly review and interpret program data and outcome measures. Use findings to inform team performance, service enhancements, and continuous quality improvement initiatives.

• Promote Staff Development and Wellbeing: Create a culture of learning, accountability, and support. Facilitate ongoing professional development, reflective supervision, and team building to support staff resilience and retention.

• Support Grant and Contract Compliance: Assist in tracking and reporting grant deliverables, adhering to contractual obligations, and supporting audits or external evaluations in collaboration with grants and compliance teams.

• Advance Innovation and Best Practices: Stay informed on emerging trends in behavioral health, integrated care, and community-based programming. Lead pilot initiatives or program enhancements to ensure services remain client-centered and forward-thinking.

The qualities we want:

• Business Acumen- Regularly analyzes budget data to identify trends and improve the cost effectiveness of unit processes and practices; gathers and organizes credible data to make a business case for changes and additional resources.

• Strategic Capabilities- -offers advice and creates plans based on analysis of issues and trends, and how these link to the responsibilities, capabilities, and potential of their organization. Scan an ever-changing, complex environment in anticipation of emerging crises and opportunities and develop strategies.

• Employee Development- Engage people, organizations, and partners in developing goals, executing plans, and delivering results.

• Emotional Intelligence- A complement to social intelligence, emotional intelligence s our ability to communicate at the emotional level, exhibiting self-awareness, and regulations and be in tune with our own emotions. These are particularly related to leadership charisma.  

• Influential/Community Engagement- ability to be a strategic influence.  It involves taking a variety of actions to influence others including establishing credibility or using data to directly persuade or address a person’s issues or concerns. 

• Accountability – Engagement and Collaboration Across Programs: The individual in this role is expected to foster strong, collaborative relationships with colleagues across departments and programs to support integrated service delivery and shared organizational goals. This includes actively participating in cross-program initiatives, communicating effectively with internal stakeholders, and contributing to a culture of mutual respect and teamwork. The role requires proactive engagement in regular meetings, joint planning efforts, and collaborative problem-solving to ensure alignment, resource coordination, and the seamless exchange of information and best practices. This individual serves as a connector and contributor, promoting agency-wide cohesion and helping to break down silos to enhance overall program impact and client outcomes.

What you will bring:

• Master’s Degree in Social Work/Public Administration, or a related field preferred
• Five years’ experience in field
• Two years of supervisory experience
• Ability to travel between Iowa and Nebraska service locations
• Valid driver’s license and acceptable driving record

WHAT YOU’LL LOVE ABOUT US-

• Casual work environment in a hybrid work setting which allows up to two days per week working from home
• Competitive salary based on experience
• Flexible Paid Time Off
• Ground floor opportunity with room for growth
• Small team culture and collaboration
• Investment in continuous employee learning and development
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!

We know you will value Heartland’s culture of trauma informed care, our celebration of diversity and inclusion, flexibility, and our focus on caring for our people. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you!